Resolve Service Delivery
Tickets Before They Escalate
Amber auto-assigns tickets intelligently, captures context, prevents escalations, and ensures HR teams are focused on what matters.
Trusted by more than 330+ CHROs
End HR backlogs with intelligent ticket routing
Auto-classify tickets
by context
Employees ask broad or vague questions; HR spends time sorting. Amber reads chat metadata, captures topic, urgency, & location, and tags each ticket correctly without manual triage.
Get complete information in one go
Incomplete tickets reach HR; resolution slows down. Amber asks smart follow-up questions, collects missing details, and ensures HR gets a complete case, without multiple emails.
Route tickets to the
right agent
Tickets land in the wrong inbox; resolution lags. Amber auto-routes tickets using availability, expertise, and past resolution history, thereby resolving faster, reducing handoffs, and protecting HR bandwidth.
Keep employees in
the loop
Amber sends real-time WhatsApp alerts whenever a ticket status changes, so employees stay informed without logging in to clunky systems or waiting for updates from HR.




Auto-classify tickets
by context
Employees ask broad or vague questions; HR spends time sorting. Amber reads chat metadata, captures topic, urgency, & location, and tags each ticket correctly without manual triage.

Get complete information in one go
Incomplete tickets reach HR; resolution slows down. Amber asks smart follow-up questions, collects missing details, and ensures HR gets a complete case, without multiple emails.

Route tickets to the
right agent
Tickets land in the wrong inbox; resolution lags. Amber auto-routes tickets using availability, expertise, and past resolution history, thereby resolving faster, reducing handoffs, and protecting HR bandwidth.

Keep employees in
the loop
Amber sends real-time WhatsApp alerts whenever a ticket status changes, so employees stay informed without logging in to clunky systems or waiting for updates from HR.

CHRO Success Stories
"The Wonder Woman Council is an output of how we've heard women and it into a 12-month program."
Head HR & Distribution Training
“Our engagement score stands at 84, and we've been able to automate 98% queries with AI.”
Chief People Officer
"Employee Experience is not just a tagline, but something employees can feel on the ground."
Chief People Officer
Designed for scale. Built for impact.
Security
Compliant with GDPR, SOC2,
ISO 27001 & more
Languages
Multilingual support across
34 languages
Integrations
Connected with everyday HR
workflow tools
Frequently Asked Questions
How does Amber decide where to route tickets?
Amber uses availability, expertise tags, and resolution history to match tickets with the best HR team member.
Can Amber detect emotional escalations?
Yes. Amber monitors employee sentiment and flags frustration, urgency, or SLA risks so HR can act proactively.
Does Smart Ticketing work with existing HRMS?
Amber integrates seamlessly with multiple HRMS systems like Workday, SAP, SuccessFactors, and more.
How does Amber know which tickets are urgent?
Amber uses metadata (like location, department, and keywords) plus chat context to auto-classify tickets by topic and urgency, so nothing critical slips through.
How do tickets get assigned to the right person?
Amber auto-routes tickets based on availability, expertise, and past resolution history. That means faster turnaround and less back-and-forth for employees.
Can Amber capture all the details employees forget to include?
Yes. Amber asks smart follow-up questions in chat to collect missing information upfront, ensuring every ticket is complete before it reaches HR.
How do employees get updates on their tickets?
An employee can log in to Amber’s web application to get ticket updates. Additionally, they receive real-time updates on Slack, Microsoft Teams, Google Chat, WhatsApp, and Email.
What’s the impact on HR workload?
Smart Ticketing reduces manual triage, duplicate follow-ups, and misrouted tickets. Employees experience faster resolution, and CHROs observe a measurable decrease in HR bandwidth allocated to ticket handling.