Auto-Route HR Tickets with Amber Assist

“We’ve deployed Amber across 130,000 employees & those who engage with her are 2x likely to stay at Genpact. It is the only non-financial metric we have that drives the bonus pool for 200+ leaders at Genpact.

Piyush Mehta

Country Manager & CHRO

Built for HR

Skip manual sorting and routing

Let Agentic AI handle ticket categories, SLAs, and handoffs.

Contextual Categorization

Classify tickets instantly

AI Agent understands query intent and tags it to the right HR bucket.

SLA-Based Routing

Escalate with precision

Uses Agentic logic to map SPOCs and hand off tickets before SLA breaches.

Adaptive Learning

Gets better over time

Learns from past tickets and resolution history to keep improving screening & mapping accuracy.

Unified View

Track everything in one place

Offers full visibility into ticket status, routing, and closure.

"Every week I review the Amber report, which helps me connect with at-risk employees. This has been very supportive in retaining my top talent."

Guruvayurappan PV

CHRO

“We're loving what we are seeing so far. Our engagement score stands at 84. And we've been able to automate 98% of the routine queries that we receive using AI.”

Priti Shetty

Chief People & Culture Officer

“We want to make sure that Employee Experience is not just a tagline, but something employees can feel on the ground. ”

Dudi Arisandi

Chief People Officer

“Amber is really helping HR.
With this tool everyone can express
themselves and then you can
process all of that. It’s phenomenal."

Deep Kalra

Former CEO

“With Amber, we're revolutionising candidate engagement, ensuring every touchpoint is insightful, empathetic & personalised, setting new industry benchmarks for candidate experience.”