From spreadsheets to insights: tiket.com adopts AI
1,300+
Single
Business challenges
- Data chaos: Different spreadsheets for different functions with no single source of truth for employee temperature
- Manual overload: Heavy manual work to track engagement, dig through drives to find last survey results
- Survey fatigue: Traditional surveys focused only on gathering data, not making it interactive or actionable for employees
Employee Experience is not just a tagline, but something that employees can feel on the ground.
The Amber shift: From data gathering to data action
Tiket.com chose Amber not just to gather surveys, but to make engagement interactive - turning scattered spreadsheets into a unified platform where employees want to share their opinions.
📊 Single source of truth
- Consolidated different spreadsheets into one unified platform
- No more digging through drives to find engagement survey history
- Real-time people temperature tracking across 1,300+ employees
🎯 Intelligent prioritization
- Watchlist feature helps HR pay close attention to top talent
- People to meet (PTM) alerts identify who needs immediate attention
- Focus on high-concern employees who are also top performers
💡 Action planning made easy
- AI-generated ideas for follow-up actions based on insights
- Helps HR teams when they run out of ideas post-survey
- Ensures feedback leads to visible action employees can feel
“Amber is my best friend. If Amber is not at tiket, there would be a lot of manual work. We no longer have different spreadsheets talking about different functions, and we no longer have to dig deep into our drive to see when was the last time we did an engagement survey.”
Key success drivers
- On-ground support: inFeedo team physically present, visiting and helping implement Amber successfully
- Safe channel creation: Amber positioned as the right channel for employees to connect easily and safely
- Watchlist prioritization: Using watchlist feature to really pay attention to top talent at risk
- PTM discipline: Daily people to meet reviews to identify high-concern employees needing immediate focus
- Action visibility: Demonstrating that feedback is heard and acted upon, making employee experience tangible
- Interactive engagement: Making surveys conversational so employees actually want to share opinions
A story that stands out
During a routine PTM review, Dudi noticed a high-concern flag on one of tiket's top performers. The watchlist feature had caught what could have been missed in traditional surveys - a valued engineer feeling disconnected after a team restructure. Because Amber flagged this immediately, the leadership team could intervene within 24 hours with a one-on-one conversation, role clarity, and renewed project ownership. The engineer not only stayed but later became an advocate for Amber, sharing how being heard at the right moment made all the difference. This is why employee experience at tiket isn't just a tagline - it's something employees can feel on the ground.
The main reason we chose Amber is that it makes engagement interactive, encouraging people to share their opinions more openly.
Impact
By replacing manual spreadsheets with AI-powered insights, tiket.com created a data-driven people function where employee experience is measurable and actionable.
- 1,300+ employees connected through unified listening platform
- Single source of truth replacing multiple spreadsheets
- Daily people to meet alerts for proactive talent retention
Hi, I'm Amber - your Chief Experience Officer. I talk to employees, reveal potential flight risks, and deliver insights on what truly matters to them.