Petrotec builds trust with AI saving 93% of at-risk employees
93%
77%
4/5
Behind the Scenes with:
Business challenges
- Growing disconnect: Regular connects with expanding employee base at ~15% YoY were impossible across multiple locations
- Trust barrier: Need for establishing trust, accessibility & transparency with one platform to openly voice concerns
- Cultural complexity: Multicultural, ethnically diverse workforce required personalized touchpoints to address specific issues
The Amber shift: One voice across continents
Amber became Petrotec's Chief Listening Officer, helping HR move from fragmented feedback to unified insights that bridge cultural divides and geographical boundaries.
🌍 Cross-Cultural connection
- Multi-location accessibility for a diverse, growing workforce
- Culturally sensitive touchpoints addressing specific regional needs
- Breaking down barriers between leadership and frontline teams
📊 Data-Driven transparency
- HR leaders receive daily sentiment reports revealing exact employee mood
- 360-degree feedback is now backed by data sliced from Amber's dashboard
- Performance management initiatives customized based on real employee feedback
🤝 Trust building at scale
- Amber reinforces leadership accessibility across all levels
- Safe space for honest dialogue without fear of judgment
- Regular collaborative sessions based on shared feedback
“Amber provides the transparency and connect that Human Resources should have with employees for the overall development of the company. With it, we're no longer guessing what our people need - we're turning feedback into real action.”
Krishnan Narayanan
Head of HR, Petrotec
Key success drivers
- Strategic implementation: Positioned Amber as the CHRO's assistant to reinforce leadership accessibility
- Cultural sensitivity: Tailored approach for a multicultural workforce with personalized engagement strategies
- Transparency first: Clear communication built a foundation of trust essential for honest feedback
- Manager enablement: Equipped leaders with real-time insights for proactive intervention
- Collaborative action: Regular feedback sessions to work together on improvement areas
- Data-driven decisions: 360-degree feedback backed by actionable dashboard insights
A story that stands out
When cultural tensions emerged at one of Petrotec's remote locations, traditional channels failed to surface the underlying issues. Amber's conversational approach uncovered specific concerns about cross-cultural communication and management styles. Within days, HR partnered with local leadership to implement targeted cultural sensitivity training and adjusted communication protocols. What could have escalated into broader organizational conflict was transformed into an opportunity for stronger, more inclusive leadership across the region.
Impact
By combining AI-driven listening with culturally aware action, Petrotec unlocked powerful results across engagement and trust-building.
- 4/5 Organization mood score
- 77% Response rate
- 93% At-risk employees saved
Hi, I'm Amber - your Chief Experience Officer. I talk to employees, reveal potential flight risks, and deliver insights on what truly matters to them.
Frequently Asked Questions
How is Amber different from a regular HR chatbot?
Amber isn’t just a chatbot. It’s powered by Agentic AI, which means it not only answers questions but also triggers actions, resolves tickets, and learns from recurring issues to improve policies.
Can Amber integrate with my existing HR systems?
Yes. Amber connects with HRIS, payroll, ticketing tools, and knowledge bases. Employees don’t need to switch tabs. Everything happens in one conversation.
Will employees actually use Amber?
They do because Amber speaks in natural language, gives precise, role-specific answers, and helps complete tasks instantly. Adoption is high when employees see real-time value.
How does Amber help reduce HR workload?
Amber handles repetitive queries, automates workflows, and routes tickets with the right context. HR spends less time chasing admin and more time driving people strategy.
What kind of insights will Amber give me?
You’ll see adoption rates, ticket volumes, resolution times, and agent-level performance. Amber also surfaces unclear or missing policies so you can fix issues at the root.
Is Amber secure for sensitive employee data?
Yes. Amber follows enterprise-grade security standards with role-based access, encryption, and compliance protocols to keep employee and company data safe.
Does Amber replace HR teams?
Not at all. Amber is here to take care of the repetitive, transactional work so HR can focus on the human side of people experience - coaching, culture, and strategy.
How do employees know if Amber’s answers are accurate?
Amber always links back to the source (like HRIS, policy docs, or knowledge base) so employees know the information is reliable and updated.