Omega Healthcare scales AI listening, lifting response to 80%
30,000
80%
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Business challenges
- Rapid scale: Growing from 20,000 to 35,000 employees in 2-3 years required scalable listening solution across multiple geographies
- Acquisition complexity: Acquiring entities in the US and India needed unified platform to maintain pulse across dispersed workforce
- Real-time insights: Traditional engagement methods couldn't provide continuous, real-time employee sentiment data for timely intervention
When we started our AI journey, we had a clear roadmap to scale rapidly. We needed something that could grow with us - not just listening occasionally, but continuously getting the pulse of our employees in real-time across continents.
The Amber shift: Listening that scales with growth
Omega Healthcare brought in Amber as the CHRO's digital assistant, transforming from periodic surveys to continuous, scalable listening that became part of their organizational DNA.
🌍 Scalable listening across borders
- Unified platform across India, Philippines, and US operations
- Continuous listening replacing periodic engagement surveys
- Real-time pulse checks across 30,000+ global workforce
🎯 Proactive intervention & retention
- Weekly CHRO reviews of Amber reports to connect with at-risk employees
- Early alerts on sensitive issues like bullying and mental health concerns
- Performance-engagement correlation helping retain top talent
📊 Action-driven culture
- Leadership teams review Amber insights to address deviations promptly
- Employee feedback directly influencing policy changes (standardized working days)
- Building credibility and trust through visible action on feedback
“Every week I review Amber data, which helps me connect with at-risk employees & retain top talent.”
Key success drivers
- Leadership commitment: CHRO and global delivery heads review Amber reports weekly
- Focused competitions: Healthy department-wise competitions and rolling trophies drove adoption
- Creative engagement: Periodic trivia and gamification increased participation
- HR partnership: HR business partners provided focused attention to drive usage
- Timely action: Quick intervention on sensitive issues built employee trust
- Visible change: Acting on feedback like standardized working days
A story that stands out
Omega employees across locations raised concerns about inconsistent working days, creating scheduling challenges and inequity. Rather than dismissing it as operational complexity, the HR team took it to leadership. Leaders saw merit in the ask and made the change - standardizing working days across all locations. This single action, driven by Amber feedback, became a powerful trust-builder. Employees saw that their voices didn't just disappear into a system - they created real change. It reinforced that Amber wasn't just another survey tool, but a genuine bridge between employees and leadership.
Impact
By embedding AI-driven listening into their culture, Omega Healthcare unlocked measurable results across engagement, retention, and organizational trust.
- 80% response rate (up from 48% at launch)
- 30,000+ employees covered with continuous listening
- 100% weekly leadership reviews enabling proactive retention
Hi, I'm Amber - your Chief Experience Officer. I talk to employees, reveal potential flight risks, and deliver insights on what truly matters to them.