Clix Capital hits 80% participation with real-time insights
Business challenges
- Outdated surveys: Engagement surveys not real-time - by the time results came, people had moved on, teams changed, and ownership got diluted
- Averaged data: Surveys averaged things out, couldn't look at data at level where N=1
- No actionable intelligence: Couldn't know how people were actually feeling in real-time to do something about it
When I looked at engagement surveys, I honestly felt it was a very outdated tool. They're not real-time. By the time you get results, it's too late. People have moved on, teams have changed. Second, surveys average things out. Finally, you weren't able to look at data where N equals 1. I couldn't know how people were actually feeling in real-time.
The Amber shift: De-aggregated data with daily discipline
Clix Capital deployed Amber to move from outdated annual surveys to real-time, individual-level insights - with CHRO checking daily and leadership reviewing weekly.
📊 De-aggregated intelligence
- Data at N=1 level showing how each person actually feels
- Real-time insights instead of delayed, outdated results
- Actionable intelligence to really do something about issues
📅 Daily morning ritual
- CHRO's first task: scan daily spoke, eyeball sad vs happy faces
- If sad faces outnumber happy faces, spend minutes reviewing what can be done
- Weekly leadership team reviews of Amber data
🎯 COVID adaptability
- During COVID period, ran additional surveys that were very helpful
- Realized through Amber need to add more fun to working from home
- Non-intrusive tool that's part of the day with very little friction
“For me, Amber addressed all three challenges. It de-aggregated data, it gave me data in real-time. It gave me actionable intelligence to really do something about it. Unfortunately, HR has always been criticized as a function which doesn't use enough data to form actionable insights. I think this tool has really changed a lot of that.”
Key success drivers
- Daily CHRO discipline: First thing every morning: scan daily spoke, check sad vs happy faces ratio, act on insights
- Weekly leadership reviews: Leadership team reviews Amber data weekly in structured manner
- N=1 focus: De-aggregated data allowing visibility into how each individual feels, not just averages
- COVID responsiveness: Additional surveys during pandemic providing helpful real-time guidance
- Non-intrusive design: Almost part of the day with very little friction to participation
- Actionable intelligence: Moving HR from criticism about lack of data to data-driven actionable insights
A story that stands out
Every morning, the first thing Aditya does is scan the daily spoke that Amber throws up. He eyeballs it - checking if the number of sad faces are more than the happy faces. If they are, he spends a couple of minutes going through it and seeing what they can do. During the COVID period, this daily ritual became even more critical. They ran additional surveys which were very helpful. Through Amber, they realized they needed to add a little bit more fun to working from home. Because the data wasn't averaged out - it was at N=1 level - Aditya could see exactly who was struggling and act immediately. No more waiting months for annual survey results when people have already moved on and teams have changed. The participation rates of 70-80% show employees trust this non-intrusive approach. This is how Clix transformed HR from a function criticized for not using data into one that forms actionable insights every single morning.
Impact
By moving from outdated surveys to real-time, de-aggregated data, Clix Capital equipped HR with actionable intelligence and daily visibility.
- 70-80% participation rate across workforce
- Daily CHRO reviews of employee sentiment
- N=1 level data visibility instead of averaged insights
Hi, I'm Amber - your Chief Experience Officer. I talk to employees, reveal potential flight risks, and deliver insights on what truly matters to them.