Enhancing employee training experience: Policy, Checklist, and Benefits

Giving employees the importance they deserve makes them feel valued and motivated to deliver results, thus improving their productivity. And we all know that improving work productivity headlines the priority list of most workplaces. To achieve this ideal scenario, employers should ensure they offer the best experience at the office.

“Employees engage with employers and brands when treated as humans worthy of respect.”  - Meghan M. Biro, CEO, TalentCulture.  

Enter employee experience managers! These managers are responsible for building a solid team of engaged employees and keeping a check on the workers ' experience throughout their tenure. 

Who is an Employee Experience Manager?

Although the position of an employee experience manager has been around for many years, it garnered its due attention in 2023. LinkedIn calls it the 5th (among 25 professions) most popular career option, and for a good reason. The employee experience manager has an impressive impact on the workforce and organizations. The manager uses various techniques to track processes and improve the employee experience. 

The more invested the employee is in his work, the more he will show interest in meeting business goals. A motivated workforce is a productive workforce, and workers are more likely to stick to the organization for a prolonged period. Employee experience managers incorporate team-building strategies to cater to the needs of employees.

The key roles that the employee experience manager plays in an organization are-

• Attracting talent,
• Recruiting talent,
• Improving the first moments of the talent,
• Implementing strategies to retain talent, and
• Exit planning for departing employees.

Responsibilities of an employee experience manager

Building a wholesome relationship with key strategies helps build productive professional partnerships. Here are a few employee experience manager responsibilities.  

Fostering a healthy employer-employee relationship.

It’s pivotal to foster a good relationship between employees and managers to create an ideal work environment. A manager provides personalized development plans for employees to match their career goals with the goal of the company. 

Regularly evaluating these plans can foster a sense of growth and development in the employee. 

These managers are the perfect moderators between two organizational parties, who determine their differences and iron out issues.

They also help both parties sort out the matter that can affect the company. The manager can oversee conversations between the parties and rule out petty differences. 

Upgrading workplace dynamics

An experience manager keeps a check on employees to see how they fare in the organization. They also maintain records of work anniversaries and birthdays, building a great work atmosphere.

Upgrading workplace dynamics is about introducing novel ways to improve the employee experience. It can mean introducing a flexible work model and technological processes. It can even mean something as mundane as replacing furniture or revamping old decor.

Motivating employees with a feedback system.

Most employees (at least 4 out of 10) feel disengaged from work if they don’t get regular feedback from the stakeholders. Additionally, 65% of employees want an effective feedback system that can encourage them to work better and focus on long-term goals. 

It will ensure they focus on improving their skills and surviving in the fast-paced, competitive world. Otherwise, an employee feels demotivated, which affects their performance. 

A reliable feedback system can improve talent retention, productivity, employment brand, and engagement. AI can help solve this. inFeedo’s conversational AI bot, Amber, helps engage employees, predict attrition, and boost performance with scientific people research and the power of GPT-4. It helps collect continuous feedback with surveys, precisely measures engagement, and helps managers proactively take corrective actions. 

Essential skills for employee experience managers

The experience manager, with their skills and strategies, optimizes employee experience and ensures that everything at the organization is working. He/she set out clear goals and visions for effortless delivery. Here are the essential employee experience manager skills that define their job role.

The winning skill of empathy

The experience manager's job description will include qualities like empathy. An employee may feel hesitant to take his problems to upper management. In such a case, it falls upon the manager to build constant communication channels with employees to make them comfortable.

Surveys, suggestion boxes, and focus groups will help the manager collect feedback and gauge employee sentiments. Leveraging AI-powered bots like Amber can simplify feedback collection by automating continuous listening through surveys, making them more empathetic, measuring engagement, and guiding managers to take corrective actions.

Additionally, experience managers, being the directors of well-being, need to address mental health and other issues that disengage the worker. Rooting for employees, providing flexibility, and enforcing work-life boundaries help increase employee engagement. 

Project-management skills

Employee experience managers cater to everyday organizational problems and long-term projects. They need to consider employees' well-being, whether planning annual meets or benefits packages. With the right business insights and creativity, they can improve the worker's experience. 

Experience managers collect measurable data and real-time observations to form employee action plans. 

Technology skills 

A workplace experience manager doesn't need a technology background, but they need to work with the IT sector of the organization. 

It is undeniable that the human touch plays a crucial role in forging a strong relationship with employees. But technology and digital transformation can take it to the next level. It can play a determining role in upgrading employee experience and improving the bottom line. 

Data-driven skills

The advent of AI has helped workplaces collect information and get continuous, real-time feedback to provide a better support system for employees. 

Data is the most valuable tool to transform and shape employee experience. Harnessing the power of analytics is an employee experience manager's primary job, which works in favor of both employees and employers. 

The manager examines data from space management software to analyze trends and patterns. This helps to improve customer satisfaction and leads to increased revenue. 

The employee experience manager is fundamental to business performance

As the dynamics of the workplace have changed, there is a greater need for evolving employee experience. The post-pandemic burnout culture and WFH policies have underlined the importance of engaging employees and improving their experience. 

Creating a better experience for employers is a continuous process. The experience manager has to be flexible and adaptive to improve employee experience in the best possible way. 

Thanks to inFeedo’s Amber, gathering feedback is now simplified. Employees feel confident in sharing their thoughts and what they are going through. With Amber by their side, experience employee managers can now translate data on employee activity, behavior, sentiment, and more into actionable insights. 

Empower your managers to elevate team engagement. Meet the warm and empathetic Amber to make employee engagement a breeze!