IIFL Home Finance is a leading affordable housing finance company in India with a 35,000 crore AUM. The company has grown its employee strength from under 2000 to over 6000, spread across nearly 400 locations in 19 states.
"Infeedo-Amber has proved to be our most powerful platform, giving us an opportunity to connect with 3 companies under India Infoline’s parent organization."
– Shruti Wali, Lead - Employee Engagement, Diversity & Inclusion
TOP 3 CHALLENGES
- With employees across 1000+ locations, real time connect was difficult.
- Disconnect in business understanding & constructive feedback shared.
- Hard to capture expectations & motivations of a varied workforce (GenX to millennials).
SOLUTIONS
- Employees without dedicated mail IDs were able to chat with Amber on FB Workplace.
- HRBPs receive realtime insights through daily dashboard updates in their inbox.
- Multiple touchpoint connect across employee’s lifecycle ensures constant interaction.
BEST PRACTICES
- Special cohort helps closely monitor HiPo sentiment and enable timely action.
- Addressing highlighted cases in 2 days part of HRBP performance measure.
- Dropped or no chats are an indicator of disengagement and dealt with proactively.
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