How a Global BFSI Leader Boosted Retention & Engagement with Amber

This multinational BFSI company, headquartered in Toronto, Canada, with 3,155 employees, partnered with Amber to solve for scale, improve engagement, and reduce attrition—and saw year-on-year success.

“With Amber, this global financial services giant scaled up engagement by 5% each year and responded proactively to retention challenges.”

TOP 3 CHALLENGES

1. High employee-to-HRBP ratio limiting individual connect
2. Manual and time-consuming feedback collection
3. Lack of targeted, tenure-based communication
   

SOLUTIONS

1. Save 50% of HRBP time by automating outreach and feedback
2. Enable targeted, tenure-specific check-ins
3. Capture the true pulse of over 3,000 employees across touchpoints
4. Prepare early for the Great Resignation by improving retention metrics

THE RESULT

1. 4.3/5 Mood Score (above BFSI benchmark)
2. 30% increase in retention rate quarter-over-quarter
3. 10% increase in org engagement since 2019
4. +6% annual rise in response rates for engagement chats