Go-MMT (MakeMyTrip, Goibibo, Redbus), a major player in the online travel space with 3,051 employees, based in Gurgaon, India, partnered with Amber to bridge engagement gaps after a mega merger—and saw immediate impact.
“Amber has helped us take faster & appropriate action by providing real-time, relevant, and content-specific insights.”
- Nikita Zutshi, Associate Director – HR, Go-MMT
TOP 3 CHALLENGES
- A steep 300:1 HRBP-to-employee ratio made real-time connect tough
- Post-merger integration made it difficult to track sentiment across cultures
- The evolving millennial workforce needed custom, context-rich engagement
SOLUTIONS
- Flag and follow up with high-risk employees within 2 days
- Involve Business Heads and HRBPs in action planning using Amber insights
- Provide daily dashboards with real-time employee sentiment trends
THE RESULT
- 83% Org Response Rate
- 14% Org Mood Score improvement
- 12% increase in retention rate
- 5-point Hi-Po retention uplift